If you purchase all the modules from the same vendor, “How many customer databases will there be?”

You would think just “one” database, well that is definitely not always true. What this means for you is when you pull reports, are they accurate?

Do you have to double input the same information in both the PMS and then the Spa software? A good example of where this comes into play is a centralized reservation system. Your staff will have to add the customer demographics to the PMS software to create a reservation and then re-enter the information again in the Spa software to make a spa appointment. You can plan on having frustrated staff, not to mention the guest will have to give the information two times; don’t write the credit card information down on paper (PCI compliance issues). It is highly recommended you select software that either replicates the data input from the spa software to the PMS and vice verse. NOTE: A single database is not always required as long as the replication is “perfected” and you are not the genie pig.